Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Fight Forward Digital Marketing website located at https://fightforwarddigital.com (the "Site"). By accessing or using this Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Site.

Fight Forward Digital Marketing reserves the right to update or modify these Terms at any time. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

2. Services Description

Fight Forward Digital Marketing provides digital marketing services for home service businesses and local companies. Our services include, but are not limited to:

• AI & Automation: AI voice agents, automated follow-up sequences, CRM pipeline setup, and chatbot deployment that work 24/7 on behalf of your business.
• Search Engine Optimization (SEO): Local SEO, Google Business Profile optimization, on-page SEO, and link-building strategies for home service businesses.
• Paid Advertising: Google Ads and social media advertising campaigns targeted to your local service area.
• Social Media Management: Content creation and posting for social media platforms relevant to your business.
• Web Design: High-performance, SEO-optimized websites for home service businesses.
• Reputation Management: Review generation, monitoring, and response strategies.

Services are provided to businesses nationwide, with headquarters in Wentzville, Missouri. We work with home service businesses across the United States.

3. Free Discovery Call

Fight Forward Digital Marketing offers a no-cost, no-obligation discovery call to qualified businesses. This free discovery call is a consultative review of your current digital marketing presence and may include a discussion of your website, local search visibility, Google Business Profile, and competitive landscape.

The free discovery call:

• Does not guarantee specific results or outcomes for your business.
• Does not create a service agreement, contract, or client relationship.
• Is provided as a courtesy to help business owners understand their current marketing situation.
• May result in recommendations for paid services, which you are under no obligation to purchase.

By requesting a free discovery call, you consent to Fight Forward Digital Marketing reviewing publicly available information about your business online and contacting you to discuss the findings.

4. AI Voice Assistant (Vivian)

Our website features an AI voice assistant named Vivian, powered by VAPI, a third-party voice AI infrastructure provider. Vivian is available to answer general questions about our services, collect contact information, and help you determine if Fight Forward Digital Marketing is a good fit for your business.

Important limitations of Vivian:

• Conversations with Vivian are for informational purposes only and do not constitute a service agreement, contract, or binding commitment by Fight Forward Digital Marketing.
• Vivian is an AI and may occasionally provide inaccurate or incomplete information. Always confirm details with a human representative.
• Voice interactions may be recorded and transcribed per our Privacy Policy.
• Using the voice assistant is entirely optional. You can contact us directly at [email protected] or (314) 417-3336.

5. Contact Form Submissions

Submitting a contact form on this website initiates an inquiry but does not, by itself, create a client relationship or service contract between you and Fight Forward Digital Marketing. A formal client relationship is only established upon execution of a written service agreement signed by both parties.

By submitting a contact form, you authorize Fight Forward Digital Marketing to contact you via the phone number and email address provided to follow up on your inquiry. For information on how we handle the data you submit, please review our Privacy Policy.

6. Intellectual Property

All content on this website — including but not limited to text, copy, design, layouts, logos, graphics, icons, images, and code — is the property of Fight Forward Digital Marketing and is protected by United States copyright law and applicable international intellectual property treaties.

You may not, without prior written permission from Fight Forward Digital Marketing:

• Reproduce, copy, or duplicate any portion of this website's content.
• Redistribute or republish content from this site on another website or platform.
• Use our company name, logo, or branding in any way that implies endorsement or affiliation.
• Scrape or systematically extract content from this website.

Links to our website from other sites are permitted provided they do not imply endorsement and do not frame our content within another site.

7. No Guarantee of Results

Digital marketing results vary significantly based on factors including industry, geographic market, competitive landscape, budget, campaign duration, and other variables outside our control. Fight Forward Digital Marketing does not guarantee specific rankings, traffic levels, lead volumes, conversion rates, or revenue outcomes from any marketing service.

Any case studies, results, or performance figures referenced on this website represent past results for specific clients under specific conditions. They are provided for illustrative purposes only and are not promises or guarantees of future performance for any particular business or campaign.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Fight Forward Digital Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of this website, any content on this website, or any services discussed or obtained through this website.

In no event shall Fight Forward Digital Marketing's total liability to you for all claims arising from or related to the use of this website exceed the total amount you paid to Fight Forward Digital Marketing for services in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you.

9. Third-Party Links

This website may contain links to third-party websites, resources, or services that are not owned or controlled by Fight Forward Digital Marketing. We provide these links for your convenience and informational purposes only. Fight Forward Digital Marketing has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

10. Governing Law

These Terms of Service and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions.

Any legal action or proceeding relating to your use of this website or these Terms shall be brought exclusively in the state or federal courts located in St. Charles County, Missouri. By using this website, you consent to the personal jurisdiction of such courts.

11. Changes to Terms

Fight Forward Digital Marketing reserves the right to update, modify, or replace these Terms of Service at any time at our sole discretion. We will update the "Last updated" date at the top of this page when changes are made. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Contact

If you have questions about these Terms of Service, please contact us: